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Leadership

The ability to inspire individual and organizational excellence, create a shared vision and successfully manage change to attain the organization's strategic ends and sucessful performance. According to the model, leadership interacts with each of the four domains.

Communication & Relationship Managment

The ability to communicate clearly and concisely with internal and external customers, establish and maintain relationships, and facilitate constructive interactions with individuals and groups.

Knowledge of Healthcare Environment

The understanding of the healthcare system and the environment in which healthcare managers and providers function.

Business Skills & Knowledge

The ability to apply business principles, including systems thinking, to the healthcare environment.

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Professionalism

The ability to align personal and organizational conduct with ethical and professional standards which include a responsibility to the patient and community service orientation, and a commitment to lifelong learning and improvement.

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